FAQs


TERMS & CONDITIONS / FAQ

RETURN POLICY

All sales are final. No refunds or exchanges. If you received a damaged good, defect, or the wrong size/item, you must notify us within 5 business days of receiving your order and we will replace the product. Please provide your order number and the name on your order in your initial email.

SHIPPING

Please allow up to 5 days for your order to ship out. You will get a shipping confirmation via email the day that your order is packed. Due to the high volume of orders, packages are only shipped out Mondays, Wednesdays, and Fridays. 

INTERNATIONAL SHIPPING / CUSTOMS

We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. International shipping prices vary by country and the weight of your order. Khaotic Collective does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your order as a gift or low value but sometimes we have no control over customs charging taxes and fees.

TRACKING A PACKAGE

Once your order leaves our warehouse, please contact USPS for any updates regarding the status of your shipment. At that point it is out of our hands and all we can do is check the tracking number which we have already provided you with. Any international orders that are in-transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee.

PACKAGES RETURNED TO SENDER

Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void. 

CUSTOMER SERVICE

Please allow 48 hours for emails to be responded to.

CONTACT

Email: info@khaoticcollective.com